Hamilton Systems
HTS A Leading IT Support company | Leeds | Harrogate2024-03-13T10:12:30+00:00

IT Support Services,

Comms and Cyber Security

Customer-focused, Managed IT Support based in Harrogate. Driving your success through technology.

  • Advanced Zero-Trust Firewall & Cyber Security Services
  • Like Having Your Own IT Department
  • One-off IT Support Services or Managed IT Services

If you’re looking for an innovative IT support provider with a great reputation who delivers a world-class service, this is the right place for you

Your tech working as it should, our partner promise.

IT Support provider who promises not to let you down, we don’t promise what we can’t achieve.

We’ll never let you down
All calls are answered by an engineer.
90% of issues are fixed in 15 minutes or less
Peace of mind for your most critical business systems.
The best IT Support Services in the UK, homegrown in Harrogate

Supported by our guaranteed 10-minute response time.

  • 10-Minute Response Time

  • 24/7 MXDR & SOC

  • Affordable expertise

  • Increased productivity and greater return on IT investment

  • More time for you – focus on your business not your tech!

  • Outstanding customer service

  • Peace of mind

  • Reduced downtime of your critical IT infrastructure

  • Single point of contact for all your IT Support Services

How We Can Help You

Leading IT Support provider in Harrogate, from business-critical Cyber Security to long-term remote working options.

All our solutions are designed to be offer extreme security and make your business better.

Backups (BDR)

Be prepared for the unexpected with our Disaster Recovery & Backup Solutions, quick recovery if the worst should happen, 15-30 minute system access.

Cloud Solutions

Bespoke Cloud Solutions that are built for you. With the constant need for a hybrid working environment Cloud migrations are becoming a regular and necessary.

Cyber Security

Threats against businesses are growing, using the best in class services we protect your business, including achieving the Cyber Essentials Certification.

24/7 IT Management

We monitor your IT systems 24/7/365 and let you focus on your business. Your business is protected from Cyber Threats and we ensure requests are resolved quickly while having the best interests of your business.

Microsoft Experts

Microsoft is relied upon by millions of companies around the world, Hamilton Systems specialises in Microsoft systems, from Azure to Microsoft Office 365. No wonder we have performed over 1600 Migrations to Microsoft 365.

Proactive and Responsive

IT Support Contracts with a preventative & proactive approach. We hate having to wait for things and think issues should be fixed as they happen or before anyone notices, while minimising support requests.

Proactive, Responsive, Hamilton Systems

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your 15 minute call below.

Harrogate IT Support

Carl Hamilton

Onboarding Specialist / Director
  • 30 Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support &  Migrations

  • IT Support Services

  • Outsourced IT Across The UK


Let’s work together

IT Support You Can Trust

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Our Managed IT Support is delivered across the UK 24/7 and we are ready to help you with all your Managed IT Support Service needs. Services are provided in local areas including Leeds, Liverpool, Manchester, Wakefield, Wetherby, York, Newcastle Upon Tyne, Bradford, Bolton, Glasgow, Wigan, Derby, London, Luton, Birmingham, Sheffield, Peterborough, Reading, Nottingham, Milton Keynes, and more.

Testimonials

FAQ (Frequently Asked Questions) About Our IT Support Services

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

What do our price plans include?2024-02-07T13:29:27+00:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 1-500 users (negotiable)

  • Amazon AWS & Microsoft Azure Cloud Infastructure

  • Cloud Data Backup & Disaster Recovery

  • Daily Device checks

  • Proactive monitoring of Desktops and Server Infrastructure

  • Support for Mac, Windows, Linux and Smartphones

  • Support for physical and virtual servers, including Hyper-V and ESXi

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint

  • Unlimited Telephone and Remote Support

  • VoIP Phone Systems

 

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

How much does IT support cost?2023-11-02T12:15:02+00:00

Our Harrogate-based Managed IT Support costs from £55 per month for each user, but there is a 3-user minimum. This means your minimum cost would be £165+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

We use the very best systems and tools to ensure you get the full benefit of the technology you invest in. Supporting SMEs, MEs and Internal IT teams, we ensure your IT Support systems will support your current and future business plans.

Partnerships to guarantee your security

Datto
Dell
Huntress
Microsoft 365
Sentinel One

Do you have questions or want to talk?

Move your business forward with HTS.

Same Day Callback Monday – Friday.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Find out how we can support your business

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