10 Reasons to use CHTSI and our IT ServiceDesk

These 10 reasons are only a few of the great reasons our clients use our IT ServiceDesk, take a look at the main reasons below:

1. Great IT ServiceDesk Available 24/7

With CHTSI we have our live IT ServiceDesk where we will be looking at tickets 24/7. Our office hours are typically 9 am – 11 pm.

However, we continually monitor our ServiceDesk and we utilise team members across the globe to guarantee that your tickets can be looked at in a timely fashion.

2. IT ServiceDesk Available With Night And Weekend Support

If you are a night owl or just operate from a different timezone we have you covered, not only that with the Proactive Monitoring we provide our customer’s issues are often resolved before the client notices.

3. Mac And PC Repairs

Before we redesigned our website potential customers would often call to ask if we support Macs,

we believe the Mac is becoming an essential tool even in the workplace and our experts are here to help regardless of what Operating System is under the hood.

4. Smartphone Support

We don’t just restrict our service to your computer systems,

we can also help you out with your Smartphone. Regardless if it is an iPhone,

Android or even Blackberry we can assist you. our most popular service call is for Outlook Support and getting Email setup on IOS.

5. Outlook Help

Microsoft Outlook, the pain that most IT Departments have to suffer with.

Regardless of whether you are using legacy Outlook or Office 365 we can assist you and help resolve your issues.

6. Online Backup Solutions

Despite the word “Backup” being thrown around all over the Internet we still get Service Calls requesting Data Recovery.

We can help get you set up with a solution to suit your budget and provide you with the peace of mind to get you back up and running quickly.

7. Printer Issues

Bought a new printer and having trouble installing the printer driver?

We can remote in and help, simply book an appointment and we can help get you set up.

8. Antivirus Services Or Malware Removal

Worried you may be affected by Malware? Slow computer and need a resolution? We can schedule an appointment to resolve your issues.

We provide Managed Endpoint Security which can fully protect your home or office. Managed through our IT ServiceDesk with state-of-the-art security that always scores high in any tests.

9. We Are Specialists, It Is Our Job And We Love Doing It

IT Servicedesk Support isn’t just a job we do to earn a living, we absolutely love doing it. We are still “geeks” at heart and embrace any technology challenges that come our way. Don’t just hire a technician because they offer the cheapest price as they may be just a pizza tech, make sure you are greeted with both skill and the love of the work.

Our job is to make sure your machines are running great and we keep them updated for you. Just take a look at our article to answer a question about What Happens If I Don’t Apply Updates.

10. Prepay Discounts

IT Support in Harrogate

Carl Matthew Hamilton

Carl has the experience required to solve any IT queries & manage your IT infrastructure.

With over 20 years in the IT industry and a vast amount of experience and author of 300 posts and many more waiting to be published.

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Need help or want to know more?

If you would like to learn more or are in need of support. Or would like to discuss working together, book an appointment or call 01423 423068

Interested and want to help smooth the process? Install our Onboarding toolYou can also try to reach us via our HubSpot Live Chat.

Schedule An Appointment

We would love to hear from you regarding any Outlook or Microsoft 365 Support, IT Support, Cyber Security, WordPress Website Design, or any Computer Support request you may have. Get the best out of Harrogate & Yorkshire IT Support.

Please note if you are a client and need to request IT Technical Support,  please use our Client Portal

Contact Us

Tel: 01423 423068

E-mail: hello@hamiltonsystems.co.uk

Online Support Portal: Client Portal

Need a quick chat or request? Try our HubSpot Chat from this page. Alternatively, use our WhatsApp Chat

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Hamilton Systems

Looking For Better IT Support?

Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you. Complete the form to arrange your callback & get your FREE IT audit.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Hamilton Systems

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IT Support in Harrogate

Carl Hamilton

Managing Director
  • 22+ Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Specialist

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT

  • Social Media Management

  • Website Hosting & SEO Management

“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

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IT Support?

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Published On: February 1st, 2021 / Categories: Service Announcements, Business Security, Buying Guides, Company Blog, Windows /