Hamilton Systems
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Business Phone Systems2022-05-17T16:01:45+01:00

Business Phone Systems

  • Take calls anywhere, all you need is an Internet Connection

  • Seemless Transfer between Deskphone, Smartphone and PC/Mac

  • Appear from any Geographical location

  • Cost-effective and modern SAAS solution

Business Phone Systems
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Benefits of  VOIP Business Phone Systems

working from home

Working from home

Work anywhere and answer calls, whether using a typical landline number or national.

We support Contact Centres

Callswitch Contact Centre

We scale all the way up to Contact Centres, from anywhere.

Business phone systems offer flexibility and unmatched by traditional systems.

Business phone systems that Hamilton Systems Solutions provide, offer modern telephone systems managed by us locally to you.

 

  • Communicate anywhere

  • Customer Services – unmatched and always available as an MSP Hamilton Systems Solutions has you covered

  • Scalable – Quickly meet your needs and scale as fast as you do

  • Control your costs – Flat rate for 2000 minutes with call blocking and controls to suit you

  • Call stats easily available and CRM integration

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CallSwitch Lite

CallSwitch Lite

Long gone is the need for a traditional phone with a cord,

even a  cordless phone is no longer required.

CallSwitch Lite allows you to install the app straight on your Smartphone and away you go.

CallSwitch Business

We don’t believe in charging extra for features that should come as standard, whether that’s applications, call recording or integrations, and our inclusive call bundles keep you protected.

Business Phone Systems

Work with Hamilton Systems  & upgrade your phones

 

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

 

Ian Porter, FotoFabric Limited
Carl was very professional during his visit to our offices, wasted no time and executed his task for the day. I’d definitely recommend his services to many PC users.

 

Percy Jones Jr, Medcare HQ

Excellent customer service, fast response times and very patient

Samuel Dallimore, Elysium

Great first session with Carl. Very helpful, knowledgeable and professional. Will be looking to use the service on an ongoing basis over the long term. Thanks Carl

Competent, dedicated, and professional service. Always available when needed. Worked hard to ensure that there was as little disruption as possible when we migrated systems

 

Anonymous,

The engineer was very good and problems sorted

Anonymous,

I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft & Mac computers.

Lucy Stobart, Great Rail Journeys
I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues.

The pricing is very fair and I would highly recommend this company!!

 

Don Mcewen, Cenlo Enterprises
Great service, good knowledge of product and good product.

 

Phillip Jackson,
The team are always helpful and professional
They take the time to explain and go the extra mile

 

Martin Leggett,
The service was fantastic – fixed my problem efficiently

 

Tracey Kingston White,
Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Karl was knowledgeable, polite and patient in resolving my issue
Highly recommended

 

Pras (Legal),
Carl was really reactive in helping me recover my emails. I would recommend, he provided a very professional and friendly IT support service
Jill Cox,

CallSwitch

CallSwitch delivers advanced features for hosted telephony and unified communications for office and contact centre environments, enhanced with competitive calling plans, international numbering in over 65 countries, and powerful third-party integrations including Salesforce, HubSpot and Microsoft Teams.

CallSwitch Contact Centre

Our CallSwitch Communicator soft client adapts to different contact centre roles. Communicator ‘Supervisor’ provides a real-time hub for monitoring and managing teams of agents. It displays real-time call and agent statistics, with live performance monitoring. Supervisors can respond to escalations from agents requiring assistance and then monitor or intervene on any call, ensuring agents are supported and inbound customer enquiries are effectively managed and resolved.

CallSwitch Lite

Designed for small businesses in the field, CallSwitch Lite enables you to mobilise your workforce in an affordable, efficient way while ensuring continuity of communications with your customers.

Our Business Phone Plans

We understand dealing with telephones can be confusing, with so many options dealing with a local company you can trust can help.

Whether you are starting from scratch or you have a solution that is either costly or not working right, our pricing is simple.

Our pricing is all based on a per user basis.

Without Desk Phones

30 day rolling contract

  • 2,000 Free Minutes for 01, 02, & 03 UK national numbers

  • 2,000 Free Minutes for 07 EE, O2, Vodafone and 3 Network UK numbers

  • Desktop App Windows & Mac

  • Mobile App iOS & Android

  • Phone available separately

£16 a month

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With Desk Phones

36 month minimum contract

  • With Yealink T41 phone

  • 2,000 Free Minutes for 01, 02, & 03 UK national numbers

  • 2,000 Free Minutes for 07 EE, O2, Vodafone and 3 Network UK numbers

  • Desktop App Windows & Mac

  • Mobile App iOS & Android

£16 a month (FREE with Cygnatech Infinity)

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What is a Microsoft Tenant?2022-04-20T16:18:46+01:00

The Microsoft Tenant is a dashboard for your users and to assign their licenses. As this is all run on Microsoft Servers, users are assigned and they create a control panel and assign data points for the users, emails and files.

 

 

What is included in Microsoft 365?2022-04-20T16:16:01+01:00

The inclusions depend on which Microsoft 365 license is chosen, this is entirely dependent on what license you need for your team. Typically we have supported from single mailboxes to large sophisticated tenants.

Have a chat with our team if you need to clarify what licensing you need.

 

How do I get started?2021-12-02T22:11:26+00:00

Ready to get going? Great!

You can either book an appointment with our team, call us on 03330 509625 or click the Remote Session button at the top of the page.

We can remotely assist with your query and assist in installing our tools if you wish to be supported in the future.

 

Do I need a Managed Services Provider?2021-12-02T22:12:06+00:00

On our About page we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether they are resolved by an in-house team, outsourced to an IT Support Company or fixed by a friend, relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets at all.

This saves money but also prevents accidents that can be catastrophic to your business.

What are the requirements?2021-12-02T22:12:48+00:00

We do not have any specific requirements, however, Windows 7 and older are no longer supported.

Any machines still in use would need to be upgraded (where possible) or replaced, which we can help procure hardware and provide the installation.

Is my content secure?2021-12-02T22:13:24+00:00

Any content hosted or stored by Hamilton Systems Solutions is done so in a safe and secure manner.

Our drives are encrypted which keys would take a supercomputer over 10,000 years to crack. I won’t be around to find out if that holds up, will you?

Also, as per GDPR we scrub any unrequited data and comply with all local laws that we operate within.

What is the Cloud?2021-12-02T22:14:01+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

 

My Emails are a mess, can you help?2021-12-02T22:14:45+00:00

Yes, absolutely and that is our specialty. We can review your current system and look to Migrate to a secure solution powered by Microsoft a leading technology provider.

Microsoft 365 has been the leading provider for many years.

 

 

 

IT Support is too expensive?2021-09-20T21:11:49+01:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

 

Why do we need IT Support?2021-12-02T22:15:23+00:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

 

 

Looking For Better IT Support?

Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you. Complete the form to arrange your callback & get your FREE IT audit.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Hamilton Systems

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IT Support in Harrogate

Carl Hamilton

Managing Director
  • 22+ Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Specialist

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT

  • Social Media Management

  • Website Hosting & SEO Management

“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

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Unhappy with your existing

IT Support?

Talk To Us

Call us 03330 509625

 

 

 

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