Hamilton Systems
Business Phone Systems2024-02-04T23:30:23+00:00

Business Phone Systems

  • Take calls anywhere, all you need is an Internet Connection

  • Seemless Transfer between Deskphone, Smartphone and PC/Mac

  • Appear from any Geographical location

  • Cost-effective and modern SAAS solution

Benefits of  VoIP Business Phone Systems

working from home

Working from home

Work anywhere and answer calls, whether using a typical landline number or national.

We support Contact Centres

Callswitch Contact Centre

We scale all the way up to Contact Centres, from anywhere.

Business phone systems offer flexibility and are unmatched by traditional systems

Business phone systems that Hamilton Systems Solutions provide, offer modern telephone systems managed by us locally to you.

With CallSwitch, CallSwitch Contact Centre and CallSwitch Lite we have you covered.

  • Communicate anywhere

  • Customer Services – unmatched and always available as an MSP Hamilton Systems Solutions has you covered

  • Scalable – Quickly meet your needs and scale as fast as you do

  • Control your costs – Flat rate for 2000 minutes with call blocking and controls to suit you

  • Call stats easily available and CRM integration

CallSwitch Lite

CallSwitch Lite

Long gone is the need for a traditional phone with a cord,

even a  cordless phone is no longer required.

CallSwitch Lite allows you to install the app straight on your Smartphone and away you go.

CallSwitch Business

We don’t believe in charging extra for features that should come as standard, whether that’s applications, call recording or integrations, and our inclusive call bundles keep you protected.

Business Phone Systems

Work with Hamilton Systems  & upgrade your phones

CallSwitch

CallSwitch delivers advanced features for hosted telephony and unified communications for office and contact centre environments, enhanced with competitive calling plans, international numbering in over 65 countries, and powerful third-party integrations including Salesforce, HubSpot and Microsoft Teams.

CallSwitch Contact Centre

Our CallSwitch Communicator soft client adapts to different contact centre roles. Communicator ‘Supervisor’ provides a real-time hub for monitoring and managing teams of agents. It displays real-time call and agent statistics, with live performance monitoring. Supervisors can respond to escalations from agents requiring assistance and then monitor or intervene on any call, ensuring agents are supported and inbound customer enquiries are effectively managed and resolved.

CallSwitch Lite

Designed for small businesses in the field, CallSwitch Lite enables you to mobilise your workforce in an affordable, efficient way while ensuring continuity of communications with your customers.

Our Business Phone Plans

We understand dealing with telephones can be confusing, with so many options dealing with a local company you can trust can help.

Whether you are starting from scratch or you have a solution that is either costly or not working right, our pricing is simple.

Our pricing is all based on a per user basis.

Without Desk Phones

30 day rolling contract

  • 2,000 Free Minutes for 01, 02, & 03 UK national numbers

  • 2,000 Free Minutes for 07 EE, O2, Vodafone and 3 Network UK numbers

  • Desktop App Windows & Mac

  • Mobile App iOS & Android

  • Phone available separately

£16 a month (Discounted with HTS Platinum)

With Desk Phones

36 month minimum contract

  • With Yealink T41 phone

  • 2,000 Free Minutes for 01, 02, & 03 UK national numbers

  • 2,000 Free Minutes for 07 EE, O2, Vodafone and 3 Network UK numbers

  • Desktop App Windows & Mac

  • Mobile App iOS & Android

£16 a month (Discounted with HTS Platinum)

What do our price plans include?2024-02-07T13:29:27+00:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 1-500 users (negotiable)

  • Amazon AWS & Microsoft Azure Cloud Infastructure

  • Cloud Data Backup & Disaster Recovery

  • Daily Device checks

  • Proactive monitoring of Desktops and Server Infrastructure

  • Support for Mac, Windows, Linux and Smartphones

  • Support for physical and virtual servers, including Hyper-V and ESXi

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint

  • Unlimited Telephone and Remote Support

  • VoIP Phone Systems

 

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

How much does IT support cost?2023-11-02T12:15:02+00:00

Our Harrogate-based Managed IT Support costs from £55 per month for each user, but there is a 3-user minimum. This means your minimum cost would be £165+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

What is a Microsoft Tenant?2023-11-02T11:49:01+00:00

The Microsoft Tenant is a dashboard for your users and to assign their licenses. As this is all run on Microsoft Servers, users are assigned and they create a control panel and assign data points for the users, emails and files.

What is included in Microsoft 365?2024-02-05T00:24:14+00:00

The inclusions depend on which Microsoft 365 license is chosen, this is entirely dependent on what license you need for your team. Typically we have supported from single mailboxes to large sophisticated tenants.

Have a chat with our team if you need to clarify what licensing you need.

 

How do I get started?2024-02-05T00:25:12+00:00

Ready to get going? Great!

You can either book an appointment with our team or call us on 01423 438953.

We can remotely assist with your query and assist in installing our tools if you wish to be supported in the future.

 

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

What are the requirements?2024-02-05T00:27:38+00:00

We do not have any specific requirements, however, Windows 7 and older are no longer supported.

Any machines still in use would need to be upgraded (where possible) or replaced, which we can help procure hardware and provide the installation.

 

Is my content secure?2021-12-02T22:13:24+00:00

Any content hosted or stored by Hamilton Systems Solutions is done so in a safe and secure manner.

Our drives are encrypted which keys would take a supercomputer over 10,000 years to crack. I won’t be around to find out if that holds up, will you?

Also, as per GDPR we scrub any unrequited data and comply with all local laws that we operate within.

What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

My Emails are a mess, can you help?2024-02-05T00:29:18+00:00

Yes, absolutely and that is our specialty. We can review your current system and look to Migrate to a secure solution powered by Microsoft a leading technology provider.

Microsoft 365 has been the leading provider for many years.

 

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

Testimonials

Proactive, Responsive, Hamilton Systems

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your 15 minute call below.

IT Support in Harrogate

Carl Hamilton

Onboarding Specialist / Director
  • 30 Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT


Do you have questions or want to talk?

Move your business forward with HTS.

Same Day Callback Monday – Friday.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Find out how we can support your business

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