CO-MANAGED IT SUPPORT

Co-Managed IT services are a blended approach to helping you solve problems by offering our expertise to help you better manage your IT department or your IT services company.

Unlike a traditional MSP agreement where Hamilton Computers would work directly with the end users, our Co-Managed IT plans have us reporting directly to you. What we offer you is more than just our enterprise monitoring tools for proactive and responsive analysis and support. We are also offering assistance with special projects such as server upgrades, network upgrades, and any other technology consulting you may need. We do all of this while remaining invisible to your end users because we always want you to be the first point of contact.

Co-Managed IT Support

Industry Alliances

Partnerships to keep you secure and us on top.

Cygnatech Backup
Datto
Dell
Huntress
Sentinel One
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Managed Services: Billed per Workstation and Server per Month

Services Inclusive with Co-Managed IT

  • Workstation access by Hamilton Computers

  • Microsoft / Apple Patch Management

  • Anti-Virus Software with constant updates, Web Filtering and optional DNS control

  • Cyber Security Monitoring

  • Drive Status

Billable Service Rates

  • Remote Support – billed per hour with 15 minute increments

  • Project planning or consulting billed hourly

  • Onboarding fees could apply (device dependant)

Managed Backup: Billed per Workstation and Server per Month

Services Inclusive with Managed Backup

  • Setup of Encrypted Vault to store all data

  • Full System Backup & Daily Differential Backups

  • Unlimited Backup Data Storage per workstation

  • Unlimited Backup Data Storage per server

  • Local Backup Storage can be added on to speed up recoveries

  • Data Restoration is not included. If Data Restoration is required, standard billing rates apply

Looking For Better IT Support?

Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you. Complete the form to arrange your callback & get your FREE IT audit.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Hamilton Systems

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IT Support?

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Call us 03330 509625