CYGNATECH MANAGED (MSSP) IT

Built for Mac / Linux and Windows-Based devices with minimal impact on performance. We find that in most cases we improve the performance of your machine.

Cygnatech is not just about making sure your machines run well, with Cyber Security being a major focus these days our goal is to keep you secure, with the right plans to suit everyone.

IT Support MSSP

Partnerships To Guarantee Your Security

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Dell
Huntress
Microsoft 365
Sentinel One

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Cygnatech is a 24/7 IT Support Protection Plan

Built for Mac / Linux and Windows-Based devices with minimal impact on performance. Cygnatech is not just about making sure your machines are running well,

with Cyber Security being a major focus these days our goal is to keep you secure, with the right plan to suit everyone.

Are you having issues with your machine?

If you are having slow performance or issues with backups or no backups at all, we can help. We can take away the pain and provide the peace of mind you deserve.

Cygnatech is available with a 3-tier choice including Cygnatech Max, which comes with our secure Online Backup**

Cygnatech is built to be affordable and includes a ton of features to make sure your devices keep running. With Cygnatech you have your own on-call IT department for the home or office.

Maintenance & Third-Party Software / OS Updates

Our job is to make sure your operating system is cleared of unnecessary junk, temporary files and other slowdown issues. We make sure all your software is kept up to date (where possible as propriety software requires more processes).

Don’t fear IT Support. Keeping your computers up-to-date with maintenance and software updates is essential.

Full 24/7 Monitoring Service

Cygnatech also provides automatic alerting and monitoring, Our ticketing system is automatically updated and alerts are sent to an engineer.

We will resolve your issues or arrange a site visit within our agreed Service Level Agreement (SLA)****

Cygnatech Business for Small / Medium-Sized Business

Cygnatech was not just designed for home use, it was built to scale. With automatic tools in place, we can support you as your business grows.

We recommend for business environments with five or more computers to use Cygnatech Business. Choose the appropriate package for your business and request a quote.

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Essentials Pricing

(Minimum 3 users).

(Charges when quantity does not match user count).

(Servers are treated as a user price).


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Included Services

Response times set by MSA Agreement

Remote Monitoring & Management provides remote monitoring and patch management. Patch management is designed to monitor the status of application patches, software patches, and patches for devices operating or connected to your network. RMM is mandatory for Managed IT Services

When users have technical issues our remote access tools enable us to get the job done quickly allowing our technicians persistent access to end user machines. No additional charges will be raised for incidents covered under the maintenance agreement, they're included in your monthly fee!

Full disaster recovery service from Files & Folder backup to full image backup and ability to restore offsite to a VM or Hyper=V

If you have an existing anti-virus solution you may omit this option but an anti-virus solution is required whether provided by yourselves, or a third-party. Select this option to have managed anti-virus provided by Hamilton Computers.

Endpoint protection is designed to prevent, detect, and respond to ever-changing threats and recover quickly when ransomware or other exploits strike. Endpoint Detection & Response is highly recommended.

When users have technical issues if the the incident cannot be resolved remotely and requires an on-site visit we will dispatch and engineer to site; no additional labour charges, covered under your monthly maintenance plan. Requires remote support.

Web protection and content filtering helps to protect against malware, phishing, adware, botnets, and spam. Content filtering allows you to keep users off sites that could cause a data breach and protect the business from the legal liability that comes with that breach.

Market-leading Unified Communications (VOIP) and compliance solutions, built, deployed, and supported by one of the UK’s fastest-growing SaaS companies.

CallSwitch quantity will match computers/users supported


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Estimated Monthly Cost

The final estimated price is :

Summary

Description Information Quantity Price
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Prices are based on an estimate and may differ on your quote.

Do you offer different pricing models?

Our prices are not set in stone and if you prefer per device pricing then reach out to us. We would be happy to provide a customised quote tailored to your business.

Why worry about hiring an in-house IT team? At a fraction of the cost, we can cover your entire IT Support needs.

*Antivirus / Malware & Ransomware Monitoring / Maintenance and Protection is included. Software is deployed after the installation of Cygnatech.

Please remove any other Protection software prior to installing our software.

**Online backup is included with Cygnatech Max / Maintenance Plans, with Unlimited Backup.

We will contact you following your purchase to establish your storage requirements or changes to monthly commitment will change as storage requirements increase.

***Pick up and drop-off for repairs are subject to reasonable distance limitations.

Traveling further than 25 miles will be subject to additional mileage charges. Also repeated issues within the same week will be subject to a mileage charge on your next invoice.

**** Service Level Agreements included to business customers on Cygnatech Business Managed or Cygnatech Business Ultimate can be added for the other Cygnatech Business products or for clients using their in-home office.

However, they are subject to an additional charge. If you have any questions about our Monitoring and Maintenance see our FAQs.

Home user, ready to sign up?

If you are ready to start with Maintenance / Monitoring and Security from Cygnatech then select one of the plans above.

Proactive, Responsive, Hamilton Systems

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your 15 minute call below.

Harrogate IT Support

Carl Hamilton

Onboarding Specialist / Director
  • 30 Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support &  Migrations

  • IT Support Services

  • Outsourced IT Across The UK


Do you have questions or want to talk?

Move your business forward with HTS.

Same Day Callback Monday – Friday.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited