How to add a Shared Mailbox to the iPhone?

We used to hear people say you are unable to add a Shared Mailbox to the iPhone, but on August 29th 2019 Outlook was updated to add this feature.

I use it and it is great, there was another way to do this but Microsoft has made this ineffective due to Modern Authentication.

Step One:

Open the AppStore and search for Outlook, to begin downloading hit get and follow the prompts or wait for the download to complete.

Download Outlook From the AppStore

Step Two:

Open Outlook and add your Microsoft 365 or Microsoft Exchange Mailbox by Clicking the Mail icon and following the prompts.

Outlook Add Mailbox

Step Three:

Tap the Home Button to get to the side menu.

Download Outlook From the AppStore

Step Four:

Select the Mail icon as in step two and select Add Shared Mailbox.

Add Shared Mailbox

Step Five:

Type the name of the Shared Mailbox and select Add Shared Mailbox button.

Type Name Of Shared Mailbox

Step Six:

You will see the a spinning circle and then the account will be added.

Type Name Of Shared Mailbox

Step Seven:

Hit the Home icon as in step 3 and select the Shared Mailbox account, this will match the initials of the Mailbox.

Search For Account Initial To Access Mailbox

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Carl Hamilton

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“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

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IT Support in Harrogate

Carl Matthew Hamilton

Carl has the experience required to solve any IT queries & manage your IT infrastructure.

With over 20 years in the IT industry and a vast amount of experience and author of 303 posts and many more waiting to be published.

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Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

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IT Support in Harrogate

Carl Hamilton

Managing Director
  • 22+ Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Specialist

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT

  • Social Media Management

  • Website Hosting & SEO Management

“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

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Published On: January 16th, 2021 / Categories: Security, Business Security, Buying Guides, Cloud, Gadgets, Microsoft, Microsoft 365, Tech, Windows /