How to add a Shared Mailbox to the iPhone?

We used to hear people say you are unable to add a Shared Mailbox to the iPhone, but on August 29th 2019 Outlook was updated to add this feature.

I use it and it is great, there was another way to do this but Microsoft has made this ineffective due to Modern Authentication.

Step One:

Open the AppStore and search for Outlook, to begin downloading hit get and follow the prompts or wait for the download to complete.

Download Outlook From the AppStore

Step Two:

Open Outlook and add your Microsoft 365 or Microsoft Exchange Mailbox by Clicking the Mail icon and following the prompts.

Outlook Add Mailbox

Step Three:

Tap the Home Button to get to the side menu.

Download Outlook From the AppStore

Step Four:

Select the Mail icon as in step two and select Add Shared Mailbox.

Add Shared Mailbox

Step Five:

Type the name of the Shared Mailbox and select Add Shared Mailbox button.

Type Name Of Shared Mailbox

Step Six:

You will see the a spinning circle and then the account will be added.

Type Name Of Shared Mailbox

Step Seven:

Hit the Home icon as in step 3 and select the Shared Mailbox account, this will match the initials of the Mailbox.

Search For Account Initial To Access Mailbox

Proactive, Responsive, Hamilton Systems

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your 15 minute call below.

IT Support in Harrogate

Carl Hamilton

Onboarding Specialist / Director
  • 30 Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT


Proactive, Responsive, Hamilton Systems

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your 15 minute call below.

Harrogate IT Support

Carl Hamilton

Onboarding Specialist / Director
  • 30 Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support &  Migrations

  • IT Support Services

  • Outsourced IT Across The UK


Subscribe To Receive The Latest News

Subscribe to find out first about new content.

See our Privacy Policy.

Do you have questions or want to talk?

Move your business forward with HTS.

Same Day Callback Monday – Friday.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Find out how we can support your business