How to fix File Explorer not responding

If you find your Windows File Explorer not responding then read on for a fix.

Microsoft has been around for many years, over the years Microsoft has made slight tweaks to functionality but the majority of it operates in the same way.

The Windows File Explorer is required to access the File System and your user Documents, Downloads, Photos, and Videos Folders that you are most familiar with.

Please read on to find out how to resolve the Windows File Explorer not responding.

Why Is File Explorer Not Responding?

It is difficult to say what the cause is due to there being multiple possible causes. The most likely cause is due to corrupted files or a possible corrupt Display Driver.

If you use Microsoft 365 and have OneDrive installed it is possible that the locally synced files are causing issues due to Windows indexing the contents.

Third-party applications could be causing interference, any that attempt to modify the File Manager for enhanced functionality or even Virus Protection software too.

Read on to find out how we can go about fixing it.

How Do I Fix File Manager?

We have split the tutorial in two, our first quick guide explains how to remove the Display Driver and the second explains it in more detail with screenshots.

Now there are going to be other possible causes and we will go into them with an update or another blog post.

Windows Explorer Fix Quick Guide

Press the Windows Key + X and select Device Manager.

Select Display Adapters and expand with the + sign.

Select the correct Display Adapter, right-click and choose Uninstall Device.

Select the tick box for Delete the driver software for this device and confirm the uninstallation.

Restart your Windows Computer and upon restart, your device should reinstall, however, if this fails please download from the Device Manufacturer’s website.

Long-Form Guide:

Press the Start Menu and start typing Device Manager:

Search for Device Manager

The Alternative method is to select the Windows Key  + the X key:


Find the Display Adapter:

Find The Display Adapter

Expand by selecting the > key, right-click the Display Adapter and choose Uninstall Device:


Select the tick box for Delete the driver software for this device and confirm the uninstallation:

Delete The Driver Software For This Device

Restart the Device and the driver should reinstall, as above if this fails then proceed to go to your Device Manufacturers website for the latest driver

Is the File Explorer not responding or Did this Resolve Your Issues?

As mentioned it is possible that you may not have a driver issue.

If this does not resolve the problem then check what software is installed, and look at disabling temporarily to check if any third party option is causing this.

Prior to attempting to fix and restore Windows files then please run the following command:

DISM.exe /Online /Cleanup-image /Restorehealth

The purpose is to use Windows Update to add the files necessary to repair the Windows Corrupt files.

If you do not have the internet on the current machine then use a Windows 10 Media disc via either a DVD or USB Stick with the following command:

DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess

Note: Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM

Repair your system files with the command:

sfc /scannow

Source for Dism: Microsoft

Want more tips on Windows 10 and other systems?

Head over to our Tech Blog, where you will find lots of tips on getting the best out of your computers and software.


IT Support in Harrogate

Carl Matthew Hamilton

Carl has the experience required to solve any IT queries & manage your IT infrastructure.

With over 20 years in the IT industry and a vast amount of experience and author of 303 posts and many more waiting to be published.

Subscribe To Receive The Latest News

Subscribe to find out first about new content.

See our Privacy Policy.

Need help or want to know more?

If you would like to learn more or are in need of support. Or would like to discuss working together, book an appointment or call 01423 423068

Interested and want to help smooth the process? Install our Onboarding toolYou can also try to reach us via our HubSpot Live Chat.

Schedule An Appointment

We would love to hear from you regarding any Outlook or Microsoft 365 Support, IT Support, Cyber Security, WordPress Website Design, or any Computer Support request you may have. Get the best out of Harrogate & Yorkshire IT Support.

Please note if you are a client and need to request IT Technical Support,  please use our Client Portal

Contact Us

Tel: 01423 423068


Online Support Portal: Client Portal

Need a quick chat or request? Try our HubSpot Chat from this page. Alternatively, use our WhatsApp Chat

Book with us

Hamilton Systems

Looking For Better IT Support?

Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you. Complete the form to arrange your callback & get your FREE IT audit.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Hamilton Systems

Book A 15 Minute Video Call

IT Support in Harrogate

Carl Hamilton

Managing Director
  • 22+ Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Specialist

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT

  • Social Media Management

  • Website Hosting & SEO Management

“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

Book Your 15 Minute Video Discovery Call

Unhappy with your existing

IT Support?

Talk To Us

Call us 03330 509625