New – How to fix search on the Mac

Has Outlook for Mac Search stopped working? Check out our video on how to fix it.

Watch our new video to find out more

YouTube video

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How to fix search on Outlook for Mac

In order to fix the Search function on the Mac, please follow the below:

Go to the Apple sign in the top left of the screen and select System Preferences

System Preferences

Select Spotlight:

Spotlight Search

Select Privacy from the menu


Select the + Symbol

Hit Plus on Privacy

Using your keyboard select Command + Shift + G and type ~/Library/Group Containers/

Group Containers Search

Select the Office version folder, it will start with UBF8 and ends with .office (as pictured below)

Office 365 Location

Go into the folder but be careful to lightly click and not to select the main folder.

Once in the folder select the profile folder:

Outlook Folder

Now remove the folder to reset the spotlight search, to do this highlight the folder and select the minus sign.

Select the folder and then minus to remove it

If this doesn’t remove it you may need to remove the profile

To remove the profile do the following:

Go to the Applications Folder, find Microsoft Outlook and right-click and select Show Package Contents:

Applications List

Drill down by going to Contents > SharedSupport and selecting Outlook Profile Manager

Select Minus in Outlook Profile Manager

What now?

The video doesn’t mention it but the next steps are to re-add your account and test out the search functionality.

However, if this is still an issue you could try updating the Outlook version, there will be more videos on our YouTube channel going into this.

If you would like some assistance in this issue either fill out the form below or call us on 03330 509625

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Carl Matthew Hamilton

Carl has the experience required to solve any IT queries & manage your IT infrastructure.

With over 20 years in the IT industry and a vast amount of experience and author of 321 posts and many more waiting to be published.

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