New – How to log a ticket with Hamilton Systems

Logging a ticket has never been easier with Hamilton Systems. 

You can use a few options, either call us on 03330 509625 or use the Client Portal.

The other options are to email or follow the guide to our Support Icon below:

Watch our video to find out how to log a ticket

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How to log a ticket with Hamilton Systems

  • In Windows go to the bottom right area – If visible it will be a HS orange icon, if not visible use the ^ arrow.

  • Right Click the HS Icon and select either Request Support or Take Screenshot and Request Support

Look for the HS Icon in the Taskbar

The HS icon will either show near the clock or you may need to press the ^ arrow to reveal it.

HS Icon

Right Click and select HS Icon from Taskbar

You can either request support or attach a screenshot with the support request.

Take Screenshot and Request Support

Complete Company details and priority

Complete company details and state whether the issue / request is just for you or the whole company.

IT Suport Details Harrogate

Hamilton Systems will be in touch

Your ticket will be assigned a priority and a member of our team will be in touch asap.

IT Support from Hamilton Systems

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IT Support in Harrogate

Carl Matthew Hamilton

Carl has the experience required to solve any IT queries & manage your IT infrastructure.

With over 20 years in the IT industry and a vast amount of experience and author of 321 posts and many more waiting to be published.

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If you would like to discuss working together, book an appointment or call 01423 423068

Interested and want to help smooth the process? Install our Onboarding toolYou can also try to reach us via our HubSpot Live Chat.

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We would love to hear from you regarding any Outlook or Microsoft 365 Support, IT Support, Cyber Security, WordPress Website Design, or any Computer Support request you may have. Get the best out of Harrogate & Yorkshire IT Support.

Please note if you are a client and need to request IT Technical Support,  please use our Client Portal

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Tel: 01423 423068


Online Support Portal: Client Portal

Need a quick chat or request? Try our HubSpot Chat from this page. Alternatively, use our WhatsApp Chat

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Hamilton Systems

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Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Hamilton Systems

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IT Support in Harrogate

Carl Hamilton

Managing Director
  • 22+ Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Specialist

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT

  • Social Media Management

  • Website Hosting & SEO Management

“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

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