Hamilton Systems
IT Support York | Business IT Support York2024-03-06T16:29:07+00:00

Business IT Support York

How Can We Help Your York Business?

  • Are you happy with what your current York IT Support company is doing for you?
  • Do you have a Cyber Security plan and are you ready in the event of an attack?
  • Have you ever been worried about your backups? Do you have them and are you fully prepared?
  • Does your network ever cause you issues or struggle with outages?
  • Is your York IT provider slow to respond or unable to tackle tickets in a timely manner?
  • Have you outgrown your provider or are you currently struggling with IT in-house?
  • Will you benefit from Co-Managed IT Support if you currently hire in-house staff?

Backups (BDR)

Be prepared for the unexpected with our Disaster Recovery & Backup Solutions, quick recovery if the worst should happen, 15-30 minute system access.

Cloud Solutions

Bespoke Cloud Solutions that are built for you. With the constant need for a hybrid working environment Cloud migrations are becoming a regular and necessary.

Cyber Security

Threats against businesses are growing, using the best in class services we protect your business, including achieving the Cyber Essentials Certification.

24/7 IT Management

We monitor your IT systems 24/7/365 and let you focus on your business. Your business is protected from Cyber Threats and we ensure requests are resolved quickly while having the best interests of your business.

Microsoft Experts

Microsoft is relied upon by millions of companies around the world, Hamilton Systems specialises in Microsoft systems, from Azure to Microsoft Office 365. No wonder we have performed over 1600 Migrations to Microsoft 365.

Proactive and Responsive

IT Support Contracts with a preventative & proactive approach. We hate having to wait for things and think issues should be fixed as they happen or before anyone notices, while minimising support requests.

IT Support In York

HTS provides fully Managed IT Support in York, Harrogate and surrounding areas. Protecting your Computer Infrastructure while minimising any downtime, and we understand that it is essential to prevent damage to your business. Any IT issues that need attention then contact us to get resolved by a super fast IT team.

Our business is designed to make it easy and efficient to provide both on-site and remote IT Services. We know businesses face challenges on a daily basis.

Our support is designed for easy deployment, and then we can get down to securing and managing your business to help your team grow.

FAQ (Frequently Asked Questions) About Our IT Support Services

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

What do our price plans include?2024-02-07T13:29:27+00:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 1-500 users (negotiable)

  • Amazon AWS & Microsoft Azure Cloud Infastructure

  • Cloud Data Backup & Disaster Recovery

  • Daily Device checks

  • Proactive monitoring of Desktops and Server Infrastructure

  • Support for Mac, Windows, Linux and Smartphones

  • Support for physical and virtual servers, including Hyper-V and ESXi

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint

  • Unlimited Telephone and Remote Support

  • VoIP Phone Systems

 

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

How much does IT support cost?2023-11-02T12:15:02+00:00

Our Harrogate-based Managed IT Support costs from £55 per month for each user, but there is a 3-user minimum. This means your minimum cost would be £165+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

Let’s work together

IT Support You Can Trust

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The best IT Support in Harrogate is also delivered across the UK 24/7 and we are ready to help you with all your Managed IT service needs. Services are provided in areas including Leeds, Liverpool, Manchester, Wakefield, Wetherby, York, Newcastle Upon Tyne, Bradford, Bolton, Glasgow, Wigan, Derby, London, Luton, Birmingham, Sheffield, Peterborough, Reading, Nottingham, Milton Keynes, and more.

The ongoing costs of employing your own internal IT Manager, can’t always be justified. Outsourcing to a specialist IT business can reduce your staff costs and open your business to our knowledge and improve business. We ensure the best performance with 24/7 monitoring to discover any hardware and software issues.

We include both Malware and Ransomware protection and depending on the price plan it could include a rollback facility. With our proactive approach, we discover problems before our clients notice them.

Check out our videos demonstrating what happens without the right protection. Whether you live in Harrogate or not we can support you throughout the UK and beyond.

Are you looking for project work? We also support purchasing a block of hours as well. With HTS Essentials the SLA is optional but with HTS Pro or Platinum, check out our pricing, we agree on an SLA during onboarding. Should your systems not meet our Minimum Requirements, we work with you to get up to standard and compliant.

We use the very best systems and tools to ensure you get the full benefit of the technology you invest in. Supporting SMEs, MEs and Internal IT teams, we ensure your IT Support systems will support your current and future business plans.

I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues.

The pricing is very fair and I would highly recommend this company!!

Don Mcewen, Cenlo Enterprises
Carl was very professional during his visit to our offices, wasted no time and executed his task for the day. I’d definitely recommend his services to many PC users.

Percy Jones Jr, Medcare HQ

The engineer was very good and problems sorted

Anonymous,

Excellent customer service, fast response times and very patient

Samuel Dallimore, Elysium
The team are always helpful and professional
They take the time to explain and go the extra mile

Martin Leggett,
Great service, good knowledge of product and good product.

Phillip Jackson,
Competent, dedicated, and professional service. Always available when needed. Worked hard to ensure that there was as little disruption as possible when we migrated systems

Anonymous,
The service was fantastic – fixed my problem efficiently

Tracey Kingston White,
Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter, FotoFabric Limited
Carl was really reactive in helping me recover my emails. I would recommend, he provided a very professional and friendly IT support service
Jill Cox,

Great first session with Carl. Very helpful, knowledgeable and professional. Will be looking to use the service on an ongoing basis over the long term. Thanks Carl

Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Karl was knowledgeable, polite and patient in resolving my issue
Highly recommended

Pras (Legal),

I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft & Mac computers.

Lucy Stobart, Great Rail Journeys

Partnerships To Guarantee Your Security

Datto
Dell
Huntress
Microsoft 365
Sentinel One

Proactive, Responsive, Hamilton Systems

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your 15 minute call below.

Harrogate IT Support

Carl Hamilton

Onboarding Specialist / Director
  • 30 Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support &  Migrations

  • IT Support Services

  • Outsourced IT Across The UK


Do you have questions or want to talk?

Move your business forward with HTS.

Same Day Callback Monday – Friday.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Get Superior Support

Move to Hamilton Systems, the right move for your peace of mind

 

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