Hourly Rates & Support Plans
View our pricing and our support plans and decide on the best solution for your business.
Hourly Rates
The standard hourly rate without a support plan is £135/hr within office hours and the emergency rate is 1.5x the hourly rate.
Your hourly rate charge is either discounted or included for the support plans.
We are happy to offer hourly blocks for project work.
“Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.Carl was very helpful throughout & the migration went very well.
He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.
Would recommend for knowledge, attention to detail & great customer service.”
Carl was very professional during his visit to our offices, wasted no time and executed his task for the day. I’d definitely recommend his services to many PC users.
Excellent customer service, fast response times and very patient
Great first session with Carl. Very helpful, knowledgeable and professional. Will be looking to use the service on an ongoing basis over the long term. Thanks Carl
Competent, dedicated, and professional service. Always available when needed. Worked hard to ensure that there was as little disruption as possible when we migrated systems
The engineer was very good and problems sorted
I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft & Mac computers.
I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues.The pricing is very fair and I would highly recommend this company!!
Great service, good knowledge of product and good product.
The team are always helpful and professional
They take the time to explain and go the extra mile
The service was fantastic – fixed my problem efficiently
Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Karl was knowledgeable, polite and patient in resolving my issue
Highly recommended
Carl was really reactive in helping me recover my emails. I would recommend, he provided a very professional and friendly IT support service
Your IT Support Plan Calculator
Prices are an estimation for services and in no way binding and are inclusive of VAT.
For an official personalised quotation please get in touch.
Services Required
Remote Monitoring & Management provides remote monitoring and patch management. Patch management is designed to monitor the status of application patches, software patches, and patches for devices operating or connected to your network. RMM is mandatory for Managed IT Services
Full disaster recovery service from Files & Folder backup to full image backup and ability to restore offsite to a VM or Hyper=V
If you have an existing anti-virus solution you may omit this option but an anti-virus solution is required whether provided by yourselves, or a third-party. Select this option to have managed anti-virus provided by Hamilton Computers.
Endpoint protection is designed to prevent, detect, and respond to ever-changing threats and recover quickly when ransomware or other exploits strike. Endpoint Detection & Response is highly recommended.
When users have technical issues if the the incident cannot be resolved remotely and requires an on-site visit we will dispatch and engineer to site; no additional labour charges, covered under your monthly maintenance plan. Requires remote support.
When users have technical issues our remote access tools enable us to get the job done quickly allowing our technicians persistent access to end user machines. No additional charges will be raised for incidents covered under the maintenance agreement, they're included in your monthly fee!
Web protection and content filtering helps to protect against malware, phishing, adware, botnets, and spam. Content filtering allows you to keep users off sites that could cause a data breach and protect the business from the legal liability that comes with that breach.
Market-leading Unified Communications (VOIP) and compliance solutions, built, deployed, and supported by one of the UK’s fastest-growing SaaS companies.
CallSwitch quantity will match computers/users supported
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Final cost
The final estimated price is :
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Prices are an estimation for our services and in no way binding. For an official finalised quotation please get in touch.
Cygnatech Plans
The prices shown exclude VAT.
Cygnatech Silver
- Guaranteed Response Times
- IT Support (One Hour Included)*
- Monthly Executive Report
Cygnatech Gold
- Guaranteed Response Times
- Unlimited IT Support
- Unlimited Onsite IT Support
- Device Patching
- Anti-Virus Software
- Monthly Executive Report
- Technology Business Review
- Dedicated Account Manager
Cygnatech Infinity
- Guaranteed Response Times
- Unlimited IT Support
- Device Patching
- Anti-Virus Software
- Microsoft 365 Backup
- Encryption
- Cyber Security Training
- Dedicated Account Manager
- Monthly Executive Report
*Additional Support hours available in blocks or Adhoc charged at £80/hr.
Supported Services
All our per-user plans include:
Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available)
Advanced Malware Protection
Managed Business Anti-Virus
Optional Microsoft 365 Support
Optional Proactive Network Care (Firewall/Router/Switches)
Proactive Care (Monitoring & Patch Management – System and Software)
1-500 users (negotiable)
Amazon AWS & Microsoft Azure Cloud Infastructure
Cloud Data Backup & Disaster Recovery
Proactive monitoring of Desktops and Server Infrastructure
Support for Mac, Windows, Linux and Smartphones
Support for physical and virtual servers, including Hyper-V and ESXi
Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint
Unlimited Telephone and Remote Support
VOIP Phone Systems
Weekly Device checks
Industry Alliances
Partnerships to keep you secure and us on top.
Looking For Better IT Support?
Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you. Complete the form to arrange your callback & get your FREE IT audit.
“Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.
Carl was very helpful throughout & the migration went very well.
He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.
Would recommend for knowledge, attention to detail & great customer service.”
Ian Porter
Fotofabric Limited
