Hamilton Systems
Pricing2024-02-29T18:51:05+00:00

Pricing Explained

Hamilton Systems believes in being transparent with our pricing. Many companies don’t advertise price and although we can understand why, it can leave customers frustrated or confused by what is on offer.

Hamilton Systems wants you to know what you are paying for with no hidden fees. A full breakdown of items on the invoices and associated costs that go into it can help you make informed decisions about your IT needs.

To help aid you in deciding the right IT Support company we have produced our guide, check it out here for our IT Support Buyers Guide, check it out here for our IT Support Buyers Guide.

Our recommended Platinum plan even includes your Microsoft 365 licenses, plus others as below:

  • Microsoft 365 Business Premium.

  • Cloud Storage.

  • Anti-Virus /Anti-Spam.

  • All security updates installed out of hours, or in predefined maintenance windows.

  • Secure Off-Site backups.

  • Secure Internet Filtering, DNS Filtering for expanded security.
  • Supporting your Cyber Essentials Certification, keeping you secure as standard and a government recognised certification to show your clients that you take your cyber security seriously.

What Is It Going To Cost?

So, what’s it going to cost to get this great IT Service, fixed monthly costs & your peace of mind? The long answer is that it depends on exactly what you need and the number of employees, devices & offices.

Our service is tailored to fit your business and to fully understand how you operate. We ensure you get the most return on your investment with us, by addressing the challenges that your business faces and making the technology work better for you.

HTS don’t believe in just reactively fixing the same recurring issues day after day, wouldn’t it be better if they didn’t happen at all, or were at least kept to a minimum? In short, depending on exact requirements, you’re looking in the range of £55+ per user/per month (which excludes licensing).

If you need to add in some 24/7 advanced Security services, we can consult on your needs and advise as to any additional per-user costs.

Services are a minimum of 5 supported users or the equivalent £275 per month, excluding licensed software.

Talk to us for a bespoke pricing package to suit you.

If you think that your business could benefit from the use of Hamilton Systems fully managed IT, then get in touch with a member of our team today to discuss our packages.

Hamilton Systems Pricing
Hamilton Systems 07 Essentials
Month
Contact For Quote
(Per User) Minimum 5 Users
10-Minute Response Time
24x7 System Monitoring
Centrally Managed Anti-Virus
Document Management
Help Desk
Monthly Executive Reports
Remote Support
Software Patch Management
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Hamilton Systems 07 Pro
Month
Contact For Quote
(Per User) Minimum 5 Users
Everything in Essentials+
Asset Management Reporting
Bi-Annual Technology Roadmap Plans
Endpoint Detection & Response EDR
Managed Desktop Image-Backup
Microsoft Business Premium License
On-Site Support
Password Manager
Simulated Phishing
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Hamilton Systems 07 Platinum
Month
Contact For Quote
(Per User) Minimum 5 Users
Everything in Pro+
Education Courses (CyberSecurity, Microsoft, Leadership, Time Management, Mental Health)
Cloud Firewall
LAN ZeroTrust
Out of Hours (24/7) Support
User Awareness Training
Quarterly Meetings
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FAQ (Frequently Asked Questions) About Our IT Support Services

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

What do our price plans include?2024-02-07T13:29:27+00:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 1-500 users (negotiable)

  • Amazon AWS & Microsoft Azure Cloud Infastructure

  • Cloud Data Backup & Disaster Recovery

  • Daily Device checks

  • Proactive monitoring of Desktops and Server Infrastructure

  • Support for Mac, Windows, Linux and Smartphones

  • Support for physical and virtual servers, including Hyper-V and ESXi

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint

  • Unlimited Telephone and Remote Support

  • VoIP Phone Systems

 

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

How much does IT support cost?2023-11-02T12:15:02+00:00

Our Harrogate-based Managed IT Support costs from £55 per month for each user, but there is a 3-user minimum. This means your minimum cost would be £165+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

Ad-Hoc & Banked Hours

We understand that some clients prefer to pay for a number of hours in advance rather than set pricing, we facilitate this into 3 set blocks:

Example:

40 Hours = £3200/£80 Per Hour

30 Hours = £2550 / £85.00 Per Hour

20 Hours = £1800/£90 Per Hour

The regular rate would be £100+VAT.

Hourly Rates

Hamilton Systems charge rates are based on half an hour minimum for standard issues, Outlook and Remote work is a minimum of one hour.

The standard hourly rate without a support plan is £110/hr +VAT within office hours and the emergency rate is 1.5x the hourly rate.

Admin, remote or home-related work is charged at £85/hr +VAT within office hours (subject to additions if required).

Hourly rates are included in the remote support plans unless specified or excluded project work.

We are happy to offer hourly blocks for project work or for on-site work, just speak to your account rep.

IT Support Day Rates & Onboarding Day Rates

Sometimes it can make economic sense to hire us for the day, the pricing for this is as follows:

Basic PC-type engineer work = £600 per day

Microsoft 365 engineer = £650 per day

Standard Network engineer = £700 per day

Senior engineer (consultant) = £800 per day

Testimonials

We use the very best systems and tools to ensure you get the full benefit of the technology you invest in. Supporting SMEs, MEs and Internal IT teams, we ensure your IT Support systems will support your current and future business plans.

Let’s work together

IT Support You Can Trust

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The best IT Support in Harrogate is also delivered across the UK 24/7 and we are ready to help you with all your Managed IT service needs. Services are provided in areas including Leeds, Liverpool, Manchester, Wakefield, Wetherby, York, Newcastle Upon Tyne, Bradford, Bolton, Glasgow, Wigan, Derby, London, Luton, Birmingham, Sheffield, Peterborough, Reading, Nottingham, Milton Keynes, and more.

Partnerships To Guarantee Your Security

Datto
Dell
Huntress
Microsoft 365
Sentinel One

Do you have questions or want to talk?

Move your business forward with HTS.

Same Day Callback Monday – Friday.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

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