When Something is wrong you want a responsible IT HelpDesk

With our clients we work on all aspects of their technology, especially making sure they have a suitable technology strategy.

We’re also there for them when things go wrong. And that’s about having a highly responsive helpdesk.

When you’re looking for a new IT support provider, there are two tests you must apply to their HelpDesk.

Our new video tells you what they are

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When something’s wrong, you want a responsive IT HelpDesk

As a technology provider, we always say we don’t just work with our clients – we partner with them for mutual success.

A critical part of that is being there to help when something goes wrong. That means running a friendly and efficient IT helpdesk.

When you’re looking for a new IT partner, there are two tests you must apply to their helpdesk.

First, how much focus does it have on customer service? Is the whole business geared around identifying and fixing problems quickly?

You’d be surprised how many IT support providers misdiagnose problems, take days to solve them, or confuse clients with tech-speak.

The other test is excellent technical skills. Of course, you want issues to be handled quickly.

But really you want a proper resolution, not a temporary fix.

Find out the first-time fix rate of any IT support provider you’re considering working with.

And rather than take their word for it – ask to speak to one of their existing clients.

Any good IT support provider should be happy for you to speak to a client to get genuine feedback.

Don’t be afraid to ask. If you’re actively looking for a new IT support partner for your business,

we’d love to talk. Book a no-obligation conversation.

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IT Support in Harrogate

Carl Matthew Hamilton

Carl has the experience required to solve any IT queries & manage your IT infrastructure.

With over 20 years in the IT industry and a vast amount of experience and author of 303 posts and many more waiting to be published.

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Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Hamilton Systems

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Carl Hamilton

Managing Director
  • 22+ Years IT Experience

  • Business Phone Systems (VOIP)

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  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT

  • Social Media Management

  • Website Hosting & SEO Management

“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

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