Have you ever been working and suddenly everything stopped?

Quite frequently we are asked in IT why has my computer frozen,

my keyboard is not working but my mouse is.

There are many reasons why it can freeze so we just list a few possible reasons:

Check to make sure that there are no processes still ongoing –

Sometimes it may seem like a computer has frozen but it may be going through an extensive task that hogs resources. Give it a bit of time before closing the system down.

Software or hardware – Sometimes there may be a software conflict causing the computer to lock up, such as an issue that affected MalwareBytes that needed fixing. If you use Mac, software that is meant to benefit you such as MacKeeper can cause the issue.

A recent Windows Update broke the USB port requiring a patch. Have you changed any hardware recently?

RAM could be experiencing issues or there could be issues with internal cables, IDE / SATA cables wear so if you don’t have an SSD it is worth checking this.

Also, check peripherals as there could be an issue with the hardware you’ve plugged in.

In order to fix you can try rebooting if hardware such as the keyboard or mouse does not work then try performing a hard reset by holding down the power button.

If this works then you should continue working. however, if the computer is still not working you will need to refer to the above causes and address these.


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Carl Matthew Hamilton

Carl has the experience required to solve any IT queries & manage your IT infrastructure.

With over 20 years in the IT industry and a vast amount of experience and author of 300 posts and many more waiting to be published.

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Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

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Carl Hamilton

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“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

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Published On: January 16th, 2021 / Categories: Security, Business Security, Buying Guides, Cloud, Gadgets, Microsoft, Microsoft 365, Tech, Windows /