In order for us to efficiently support you there has to be some minimum requirements.
We do this to ensure you are kept secure and not wasting money, such as paying for time just waiting for tasks to finish. If You do not have all of these Minimum Standards in place before Your agreement start date, we will work with you on a plan to bring your Network up to our Minimum Standards.
We understand that this may take some time depending on timing and budgets, so we will do our best to support any items that do not currently meet Our Minimum Standards.
However, if an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge You for any time incurred for supporting that Item.